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FAQs

If you have any questions that are not addressed below, please send us a message at hello@honeysuckleswimcompany.com.au and we will respond as quickly as possible!

 

What is your return/exchange policy?
Nothing is more important to us than your satisfaction. If you are not 100% satisfied with your product, simply return it to us within 45 days for an exchange or refund of the original purchase price. Here are the steps:


EXCHANGES
If you need to exchange an item or items for a different size or pattern, simply mail your order back to us at the address below and either include a note or send an email to hello@honeysuckleswimcompany.com.au with the exchange details. Tags must be attached and garment(s) must be unworn.

Customer pays shipping both ways and will be invoiced for the fee of the preferred shipping method before the new package ships.

RETURNS

Keep tags on and mail the garment(s) back to us at the address listed below. Your refund will be issued in the original form of payment for the purchase price less the original shipping and handling charges. Customer pays for return shipping.


Honeysuckle Swim Company AU
Attn: Returns & Exchanges
94 Evans Street
Rozelle NSW
Australia 2039


If your order arrives incorrect or damaged we want to correct this immediately. These circumstances and the appropriate repair/replacement options are considered on a case-by-case basis. Email us at hello@honeysuckleswimcompany.com.au and we will work hard to fix the error as quickly as possible! Please note, we do not replace natural wear and tear or accidental damage on items.

 

What fabric are your bathing suits made of?
85% Polyester 15% Spandex

 

How do you achieve the UPF 50+ factor in your fabric?
Our laboratory-tested ultraviolet protection factor is achieved through the tight weave of the fabric, not from the application of chemicals.

Can you help me find the right fit for my child?
Yes, we have an entire page dedicated to helping you find the best size. Check out the detailed dimension diagrams on our Sizing page!

Do you offer wholesale?
Absolutely! Contact us at hello@honeysuckleswimcompany.com.au for more information.


What is the best way to care for Honeysuckle swimwear?
• Rinse in cold water after use especially if you have been in a pool with chlorine and drip dry in the shade.
• Do not bleach or iron.
• If washed in a machine turn inside out, use a delicate detergent and tumble dry low, although hang drying is preferred to preserve the Spandex.
• If pressure points make contact with an abrasive or sandy surface, the fabric will show signs of distress. We recommend taking extra care if your little one is crawling on their knees or if the suit is making direct contact with the ground.
• See our "Care" highlight on our Instagram page for some great tips & tricks!

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